Delivery & Returns

Business: FlowZone Africa (PTY) Ltd.

Delivery

Delivery options, costs and estimated timing are confirmed as part of the quotation and order process.

Ask about delivery to your town or area when requesting a quotation. No nationwide service, named courier, fixed transit period, free delivery, same-day dispatch or guaranteed arrival date is promised here.

Statutory rights and discretionary returns

We do not offer a general fixed-period change-of-mind money-back guarantee through this website. This does not limit statutory consumer rights, including any applicable cooling-off rights. Any discretionary return of correctly supplied, non-defective goods would need to be agreed separately with FlowZone Africa; no fixed discretionary return conditions are promised here.

Defective, unsafe or poor-quality goods

Where the Consumer Protection Act applies, qualifying goods carry statutory quality protections, including an implied six-month warranty of quality. Where section 56’s conditions are met, within six months after delivery the consumer may return qualifying goods without penalty and at the supplier’s risk and expense, and direct a repair, replacement or refund. This is a statutory protection, not a FlowZone Africa commercial warranty.

To raise a product concern:

1. Contact FlowZone Africa at info@flowzone.africa or +27 82 072 2916.

2. Provide proof of purchase and details of the reported problem.

3. The product may be assessed to establish the issue.

4. The matter will be handled in accordance with applicable statutory rights and any applicable confirmed warranty terms.

Assessment does not remove applicable statutory remedies or require you to accept repair where the law gives you another remedy.

Additional manufacturer or supplier warranties

Any additional manufacturer or supplier warranty, if confirmed for the product, will be subject to its applicable confirmed terms. This does not limit statutory consumer rights.